FAQS – Terms & Conditions

Payment information
Clonfadda Soaps do not share information with any third party.
All payments are taken through Paypal. Credit card details are not received by Clonfadda Soaps, all details are processed through the secure payment site.
Any information taken by Clonfadda soaps is solely for the purpose of completing orders and customer relations.
We do not send unsolicited newletter- mailing leaflets or spam without prior approval.

Shipping & Packaging
All orders will be posted within 48 hours.
All items will be shipped in appropriate packaging.
All prices for shipping will be available at the check out section.
If you have any special requests, do contact us at clonfaddasoaps@gmail.com

Damaged goods – complaints- returns-refunds
If for any reason you are unhappy with the quality of product or packaging upon arrival, please contact us at clonfaddasoaps@gmail.com immediately.
If we agree that there was a problem at our end, We will do everything reasonable to help, we want happy customers.
If we agree that a return and refund is applicable. All goods must be returned to Clonfadda Soaps, Clonfadda, Killaloe, Co Clare, within 7 working days. A refund will then be applied to the customers paypal account, with our full apologies and a thorough investigation into what happened, with much finger waving and tut tutting.

Cancellations
Refunds/cancellations cannot be given once orders have been processed/posted. We try to complete orders within 48 hours.
If your request for a refund/cancellation is received before this time, we will honor it.
Once orders have left our premises, refunds cannot be given.

Legal stuff
All our products have been produced, logged and packaged according to the rules as per EU Regulation 1223/2009.
All our soaps have Cosmetic Safety Assessment Certificates, have been notified on the EU CNPN portal and are insured.
Quality checks are completed at each stage of production and packaging, and one lucky person gets to test each batch personally before signing off, for sale.
All content on this website is property of Clonfadda Soaps. Any reproduction or use of any materials is strictly forbidden without prior permission from Clonfadda Soaps.
Any fraudulent, criminal or general bad behavior will not be tolerated and will be reported to the authorities.

 


Privacy Policy
Your privacy is very important to us. These fundamental principles that we follow:

  • We don’t ask you for personal information unless we truly need it.
  • We don’t share your personal information with anyone.
  • We don’t store personal information on our servers unless required for the on-going operation of our site and for the purpose of completing orders.

It is Clonfadda Soaps policy to respect your privacy regarding any information we may collect while operating our website.

Cookies: Like most website operators, Clonfadda Soaps collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Clonfadda Soaps purpose in collecting non-personally identifying information is to better understand how visitors use our website.

Gathering of Personally-Identifying Information
The amount and type of information that we gather depends on the nature of the interaction. Clonfadda Soaps collect such information only insofar as is necessary or appropriate to fulfill orders and reply to queries.
Users contacting this website and/or its owners by email or through social media do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Protection of Certain Personally-Identifying Information
Clonfadda Soap does not share any personally-identifying information with any third parties, with the exceptions:  In response to a court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Clonfadda Soaps, third parties or the public at large. Clonfadda Soaps take all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Your access to private information.
You have the right to  review or modify any of your personal Information data stored by us. You can also request that your personal details be deleted from our records. If you would like to do so, then You should e-mail Us at clonfaddasoaps@gmail.com.

Privacy Policy Changes
Although most changes are likely to be minor, Clonfadda Soaps may change its Privacy Policy from time to time, Clonfadda Soaps encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

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